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Latest Job Openings in the U.S.

Jr. ERP User Support Specialist(Tier1 Helpdesk) -Japanese Bilingual

A Japanese IT company based in Manhattan, New York is seeking a Jr. ERP User Support Specialist (Tier 1 Helpdesk). This position requires full bilingual proficiency in Japanese and English, with business-level Japanese skills including reading and writing. Candidates with prior ERP support experience are welcome to apply. In addition, individuals who have used ERP systems as end users in accounting or logistics roles and are looking to transition into an IT career are also encouraged to apply. This is a hybrid position with three days per week in the office. The company offers a comprehensive benefits package, including health insurance and a 401(k) plan.


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1/7/2026   Job No. 16083  

  • New York, New York
  • IT
  • $64K~$75K
  • Full Time regular employee
  •  9:00-17:00
  •  New
Job Description

Position
Jr. ERP User Support Specialist -Japanese Bilingual

Essential Duties
- Provides timely and accurate Tier 1 technical assistance and support for ERP system and any other related systems used by GENPO and Affiliate companies in North and South America.(80%)
- Consult and analyze user's operation problems or new requirements related with the ERP system and develop custom programs or implement IT solutions. If it is required to add or change common objects maintained by HQ, coordinating with HQ with creating request for proposal and supporting the development and implementation.(10%)
- Act as a resource for other ERP user specialists and trains them to improve knowledge and provide high quality customer support to the end users.(10%)

Working Hours, Working style
9:00-17:00  ( ​​​​​​Hybrid – Min 3 days/week in the office: Might require more office attendance for training purpose or if the business requires.)

Woking Location
Manhattan, NY

Salary/Benefit
$64 -75K/ year+bonus
Insurance(Medical, Dental, Vision), 401K,  Volunteer Leave,  Education Assistance, PTO

Holidays
Saturday, Sunday, Holiday

Qualifications
- Basic understanding of the business procedure of Sales, Purchase and Financial.
- Basic understanding of SAP, Microsoft Dynamics GP or any other ERP system.
- Japanese language skill ( Business Level or above)
- Bachelor’s degree and 1+ years of ERP or related application Support Experience is required.


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