• Austin, Texas
• Manufacturing
• 65-80K
• Full Time regular employee
•  8:00-17:00

Job Description

Position
Field Service Engineer – (Austin, TX Area)

Summary
The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing The Company with professionalism and expertise.

Essential Duties

Equipment Installation & Commissioning:

• Perform on-site installation, configuration, and startup of advanced SMT automation systems across North America.

• Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting:

• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.

• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.

• Collaborate with internal engineering teams to escalate and resolve advanced issues.

Customer Training & Support:

• Deliver structured operator and maintenance training for customer personnel.

• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting:

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.

• Prepare clear, detailed service reports, documentation, and feedback to customers and management.

Collaboration & Communication:

• Serve as a technical liaison between customers and engineering departments.

• Communicate effectively with both technical and non-technical stakeholders.
   

Working Hours, Working style
8:00 AM – 5:00 PM
Work from home

Working Location
Austin, TX (or a 50 mile radius around Austin)

Salary/Benefit
$60,000 – $85,000 (Depending on Experience)
Comprehensive benefits package includes:

• Health, Dental, Vision insurance

• 401(k) retirement plan
   

Holidays
Saturdays, Sundays, and company-observed holidays
 

Qualifications

• ​​​​​​​Education & Experience
  o Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
  o Experience with SMT equipment strongly preferred; other SMT/automation equipment experience considered.
  o Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.
  Technical Skills
  o Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
  o Solid understanding of Windows-based operating systems, software installation, and system configuration.
  o Familiarity with networking concepts and modern computing applications.
  Soft Skills
  o Strong problem-solving abilities with a customer-first mindset.
  o Ability to work independently with minimal supervision while thriving in a team environment.
  o Excellent communication and interpersonal skills.
  o Flexibility to travel extensively (up to 75%) and adapt to changing schedules and customer needs.

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