• Suwanee, GA
• Manufacturing -- Machinery
• TBA
• Full Time regular employee
•  Full Time

Job Description

＊Inside Sales Management
- Reviews and analyzes special reports, summarizes information and identifies trends.
- Writes reports for senior management and delivers presentations.
- Attends conferences and trainings.

＊Inside Sales
- Manage the inside sales.
- Set and track sales targets.
- Suggest and implement improvements in the sales administration process.
- Report on sales metrics and suggest improvements.
- Use customer feedback to generate ideas about new features or products.
- Research and discover methods to increase customer engagement.
- Ensure sales, finance and legal policies and procedures are met.
- Build an open-communication environment for your team.

＊New Business Development
- Researches and collects information on prospective customers as necessary.
- Communicates with customers, sales personnel and the parent company in Japan on any problems and recommended resolutions; Provides interface with corrective actions as necessary.

＊Marketing
- Researches and monitors competitor information.
- Assist sales personnel in providing review and analysis of marketing information to determine customer needs.

＊Customer Service
- Receives and responds to customer inquiries and complaints through phone calls and e-mail, etc.
- Coordinates inquiries and requests from customers.
- Communicates with both customers and the parent company in Japan and/or the Company’s internal personnel on any problems; Provides interface with corrective action for most customer related issues.
- Adjusts complaints concerning billing or service rendered, etc.

Requirements

＊Education Requirements:
- Bachelor’s degree (B.A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.

＊Work Experience Requirements:
- At least three years of previous work experience as an Inside sales manager and/or sales assistant,
customer service, administrative assistant, etc.
- Previous work experience at small to mid-sized or start-up company.
- Has understanding and knowledge of US business practices.
- Has understanding and knowledge of Japanese business practices.
- Good organizational, time management and communication skills.
- Knowledge of document processing, department support, managing files and records.
- Proficient with Microsoft Windows, Excel, PowerPoint, Word.

＊Supervisory Responsibilities:
- Responsibility for supervising administrative activities.

＊Certificates / Licenses:
- Driver’s License.

Skills

Accuracy, Analysis, Attendance & Punctuality, Attention to Detail, Clerical, College Writing, Communications: Speaking, Reading & Writing in English, Competition Information, Confidentiality,
Confidentiality: Intellectual Properties & Proprietary Information, Decision-Making, Dependability/Reliability, Diplomacy, Ethics, Flexibility/Adaptability, Initiative/Follow-Through, Judgment, Listening & Understanding, Math Skills: Basic, Marketing, Multi-tasking, Negotiation, Office Equipment Usage, Personal Computer Usage, Persuasiveness, Planning & Organizing, Presentation, Problem-Solving, Product Knowledge, Relationship Building, Research, Team Participation, Time Management, Vendor and Customer Relations.

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