• Manhattan, New York
• IT
• $70~$110K
• Full Time regular employee
•  9:00 - 17:00
•  New

Job Description

​​​​​​ 【Position】
Account Manager and Project Manager -Japanese Bilingual(Tentative)

【Summary】
A Japanese IT company is seeking a Japanese-English bilingual Account Manager and Project Manager to support and expand key client relationships. This role is responsible for managing accounts within the financial services and real estate sectors, while also leading infrastructure-related projects from planning through execution. In addition to core infrastructure initiatives, the role may also be involved in network, cloud, and security-related projects as business needs evolve. The successful candidate will act as the primary point of contact for clients, ensuring high-quality service delivery, driving business growth, and overseeing project performance to meet timelines, budgets, and technical requirements.

【Essential Duties】
Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.
Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.
Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.
Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.
Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.
Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.

【Working Hours, Working style】
9:00-17:00 

【Working Location】
Manhattan, NY

【Salary, Benefit】
70‐110K(DOE)
Medical, Dental, Vision, Life/ADD/LTD insurance, 401K, Commuter Benefit

【Holidays】
Saturday, Sunday, Holiday

【Qualifications】
- 3+ years of experience as an IT Project Manager, or Account Manager required
- Bilingual proficiency (English and Japanese) required

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