• Wood Dale, Illinois
• Transportation/ Logistics
• 39.5K
• Temp to Perm
•  ​​​​​​​8:30-17:30

Job Description

Position
Warehouse Coordinator

Summary
The warehouse coordinator carries out all customer service activities such as responding to inquiries, processing orders, scheduling inbound/outbound shipments and handling complaints, in a prompt courteous and effective manner.  Other responsibilities include work arrangements with warehouse workers, phone duties, greeting visitors, scheduling, invoicing and other clerical duties as directed by the Manager and or the Supervisor.  A key responsibility is the utilization of communication linkages with the customer to ensure a high level of customer service.

Essential Duties
-    Process and input all customer orders.  Generate all related paperwork and necessary information required for customer work orders, and checking all orders for special requests.  Coordinate special, last minute shipping requests with the Operations Departments, expediting any order as necessary.  Trace orders as required and notify customers of any activity concerning their merchandise.  Follow up with other departments to ensure the service standards are being met.  
-    Maintain accurate inventory. Data input, updating and checking inventory list. Physical count/check of stock and investigate if discrepancies occurs.
-   Furnish shipping and tracing information to customers as required.  Maintain damage records, handle returned merchandise in an efficient manner, and assure proper credit is given to the customer.
-   Make introductory contact with new accounts and maintain effective relationships with existing accounts.  Direct and control the release of orders to shipping in a manner that ensures timely delivery to customers and meets company efficiency goals.  Direct and oversee order processing and assure that data entries on all documents such as bills of lading and inventory reports are accurate, timely, and cost effective.  
-    Make recommendations to senior management on programs to improve the operation of the customer service function.  
・ Customer Interfacing Activities                                                                                   
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a  courteous and efficient manner.  Report customer feedback to management, including any signs of customer dissatisfaction.  Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer.  Initiate and maintain a good working relationship with all customers.  Personally respond to customer inquiries, complaints, inventory status, status of orders, etc. in a prompt, courteous, and effective manner.  Track on-time delivery and other performance measures.  Provide necessary reports to management.
・Clerical                                                                                                                
Oversee all paperwork associated with orders and maintain the corresponding files.  Maintain a current and accurate procedure book which details the processing requirements for each account.  Answer phone calls and operate various types of office machines and computers necessary to perform duties.  Greet visitors to the office.  Effectively correspond with customers as required.
・  Reporting        
Prepare any reports concerning customer service activities as required by supervisors.  Gather data concerning department operations and customer requirements.  Distribute reports to various functional areas as required.
・   Inbound/Outbound Freight                                                                                    
Schedule inbound and outbound freight to comply with warehouse operations and capacities.   
・    Safety                                                                                                                      
 Comply with OSHA and MSDS Standards along with in house rules.   
・    Documentation                                                                                                           
​​​​​​​Ensure the accuracy of all receiving and shipping documents.  Gather and maintain all data and records relative to shipping and receiving activities.  Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.  Assist in resolving any discrepancies.  Collect all documentation for inbound freight and route to the proper record-keeping unit.

Working Hours, Working style
​​​​​​​8:30 AM - 05:30 PM (1-hour lunch)​​​​​​​

Woking Location
​​​​​​​ Wood Dale, ​​​​​IL

Salary/Benefit
​​​​​​​$19/Hr
Medical, Dental, Vision, 401K, Sick Leave, and more

Holidays
​​​​​​​​​​​​​​Saturday Sunday Holiday

Qualifications
​​​​​​​Position requires good people skills, communication skills, and organizational skills.
・Education and/or Experience (preferred)
General office experience, including telephone techniques and computer skills, in a customer service environment is required.  Effective communication skills and skills in operating office machines are necessary.
・Language Skills 
Position requires proficiency in written and spoken English in order to communicate with employees and outside agencies; compose reports; complete forms, etc.
・Mathematical Skills 
Basic arithmetic is required.
・Reasoning Ability 
Ability to solve and provide recommendation for practical problems preferred.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form a must.
・Physical Demands
This position must be able to get around the office and warehouse but mostly requires daily sitting and typing at workstation sitting at the desk.
・Work Environment
Position is primarily situated in an office environment; however, some time will be spent in a warehouse environment, in which the position will be required to wear appropriate footwear.

Apply Now