• Norcross, Georgia
• Machinery
• 84K
• Full Time regular employee
•  8:00-17:00
•  New

Job Description

Summary
The Field Service Engineer is responsible for installing, maintaining, and servicing mechanical equipment at client sites. This position requires strong technical and troubleshooting skills, as well as the ability to communicate effectively with clients to ensure customer satisfaction and equipment performance. A formal degree is not required, but hands-on experience and technical aptitude are essential.
This role offers opportunities for long-term career advancement, including the potential to move into management. We are looking for individuals who are eager to learn, grow, and take initiative in developing both their technical and professional skills.

Essential Duties​​​

 ・Install, inspect, repair, and maintain mechanical and electrical systems or equipment at customer locations.
・Provide on-site technical support and training to customers on equipment operation and maintenance.
・Diagnose issues and perform troubleshooting and preventive maintenance.
・Work closely with the service team and engineering department to resolve customer concerns efficiently.
・Document all service visits, repairs, and maintenance activities accurately.
・Communicate with customers to provide updates, schedule service, and ensure satisfaction.
・Support product improvements by relaying field data and customer feedback to internal teams.
・Occasionally assist with equipment demonstrations or technical exhibitions.

Working Hours and Style
8:00 AM – 5:00 PM
 Hybrid work style may be possible depending on project schedules and customer needs.

Location
Norcross, GA

Salary/Benefits
・$84,000 / year
・Company vehicle and gas card provided

Holidays
Company holidays

Qualifications
・​​​​​​​Mechanical or electrical troubleshooting experience (service or maintenance field experience preferred)
・Strong communication and customer service skills
・Ability to work independently at off-site locations
・Willingness to travel frequently within the assigned territory
・Basic PC and documentation skills
・Valid driver's license required

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