• Atlanta, Georgia
• Manufacturing
• Less than $22 per hour
• Full Time regular employee
•  9:00 -18:00

Job Description

1. Basic Activities of the Customer Service Division

   1.1 Continuous Improvement of Customer Service: - Strive to enhance customer service standards to boost sales and ensure customer satisfaction. - Manage service operations efficiently, focusing on shipping, customer communication, and other tasks while upholding customer trust and enhancing productivity. - From order receipt to product delivery, maintain responsibility for the entire process, prioritizing customer satisfaction.

   1.2 Collaboration with Other Departments: - Foster cooperation with manufacturing, accounting, and sales departments to share vital information and maintain a unified approach to customer service. - Internal communication should reflect the ethos of "Walking Together," emphasizing confidence in company operations while delivering exceptional customer service.

2. Basic In-House Operations

   • Foster a culture of gratitude and effective communication within the company, including regular greetings.
   • Ensure timely submission of necessary reports, particularly those with financial implications, to relevant departments.
   • Coordinate with the Sales Division for customer inventory control and shipment-related tasks.
   • Report on cooperative efforts with other departments within specified deadlines, communicating any delays and reasons promptly.
   • Encourage voluntary participation in company events to strengthen internal communication and foster a positive work environment.
   • Collaborate with sales and other departments in participating in exhibitions and events aimed at enhancing sales.

3. Basic Operations for Customers

   • Focus on two core operations: securing orders from existing and new customers and delivering products according to their desired specifications.
   • Maintain thorough communication with customers, addressing their requests promptly and ensuring satisfaction.
   • Prioritize customer needs and consult supervisors or relevant departments in case of any difficulties in meeting expectations during working hours.
   • Promptly escalate customer complaints to supervisors and collaborate with related departments to address issues and implement improvements.
   • Adhere to company policies and management methods to enhance customer satisfaction, particularly in responding to inquiries via telephone and web mail.
   • Ensure timely completion of scheduled tasks, reporting any delays to clients promptly.
   • Maintain updated manuals for seamless workflow continuity, especially during colleague absences or new employee onboarding.
   • Strictly adhere to confidentiality protocols to prevent any leakage of sensitive customer or company information.

Apply Now