• Honolulu, Hawaii
• Travel
• 50K-70K
• Full Time regular employee
•  8 hours per day

Job Description

【Position】
 IT Technical Support

【Summary】
 Trouble shoot and problem solve the various information technology activities, including network, hardware, software, services, applications and security.  Will devise and execute procedures, methods, and schedules, including collaborating with external resources/companies.  Will provide technical support to internal end users.  Create problem-solving procedures and technical documentation for end-users and for the MIS staff. 

【Essential Duties】
 30%            
*User Support – Handle technical inquiries and trouble shoot for end users by visiting location or site of hardware and software issues.  This may include user account setup and management, and providing user guides.

20%
*Infrastructure Setup and Maintenance – Install and maintain infrastructure components, such as network devices and servers. This involves set up and configure equipment onsite, perform regular inspections and conduct maintenance tasks.   Also, respond to incidents and perform recovery operations when issues or failures occur.

20%
*Software/License Support – Provide support for the software/licenses used within our organization.  This includes operating systems, office suites, business applications, etc.  Also, install, configure, troubleshoot, and manage updates to assist in using software effectively.

20%
*Incident Management – Manage incidents and trouble shoot on-site, which includes receiving and categorizing issues, setting priorities, escalating if needed.  Collaborate with senior staff and relevant departments ensuring timely resolution of problems.

10%
*Technical Documentation – Create troubleshooting guides and technical documentation, which involves developing guides, manuals, and FAQ’s to assist with problem-solving and providing resources to other support team members.

【Working Hours, Working style】
8am-5pm

【Working Location】
Honolulu

【Salary, Benefit】
50-70K
 Health, dental, vision insurance

【Holidays】
Saturdays, Sundays, holidays

【Qualifications】
・Some experience in the IT industry
・Ability to communicate smoothly with internal employees
 

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