• Manhattan, New York
• IT
• 65K
• Full Time regular employee
•  9:00-18:00
•  Visa Support: Yes

Job Description

【Position】
IT Helpdesk (Tier 1 or Tier 2)

【Summary】
We currently have an opening for a Helpdesk Engineer (TIER1 or 2 level).
This position assesses and troubleshoots computer support problems and resolves users’ problems. We are looking for self-motivated, team-oriented, and highly organized individuals. A work location will be onsite at a client’s site in Manhattan, NY, for at least three days.
In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.

【Essential Duties】

1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2. Good knowledge of Microsoft Windows OS (Windows10/11), Microsoft Office, E-mail (Outlook), VPN, MS365/O365, network printer, LAN/Wi-Fi/AP support, basic knowledge of cloud/Azure environment.
3. Support the users using the Helpdesk tickets system, such as Zendesk, and follow up with users.
4. Maintaining and creating technical documents, such as user manuals and procedures.
5. Software installations, configurations, and troubleshooting for users.
6. Hardware (PC, Printer, etc.) setup, installations, and configurations for users.
7. Needs to communicate with vendors and manufacturers for new orders, product replacement, and technical support from them.
8. Ability/skills to support the users remotely.
9. Planning and conducting the user training at the client’s site.

【Working Hours, Working style】
9:00 am to 6:00 pm, Monday to Friday
You are required to attend the office for five (5) days per month, and the remaining days offer the flexibility to work from home. (Occasionally, your presence in the office may be necessary on specific days, depending on the client's schedule.)

【Working Location】
Manhattan, NY

【Salary, Benefit】
$60,000~$69,000
Medical, Vision, Dental, 401K, NY Paid Family Leave, Sick Leave (5 days), PTO (10 days)

【Holidays】
Weekends, Holidays

【Qualifications】
KNOWLEDGE AND SKILL REQUIREMENTS:

1. Excellent skills in Microsoft OS and Office products.
2. Good PC knowledge and skills.
3. Basic Network and cloud knowledge.
4. Excellent communication skills. Japanese skills are a must. English required the business level.
5. Excellent customer service skills.
6. Strong team orientation skills and reporting skills.
7. Security awareness: Basic security knowledge and a conscious approach to handling user information
8. are required.
9. Must be authorized to work in the U.S.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor’s degree in MIS or CIS.
2. 1~2 years of experience as an IT Helpdesk Engineer or a similar position

SUPPLEMENTARY QUALIFICATIONS:

1. Working experience in a Japanese company is a plus.
2. Any Microsoft Certification is a plus.
3. Any involvement in IT projects is a plus.

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