• Torrance, CA
• Services -- Transportation/ Logistics (Warehouse)
• $40K~
• Full Time regular employee
•  Mon - Fri 8:30～17:30

Job Description

* Handles various phone calls and e-mails from customers and subcontractors.
* Handles and resolves various complaints and claims from customers talking to the Supervisor/Manager depending on the difficulty.
* Coordinates inquiries and orders from customers with warehousing operation employees.
* Provides quotations to the customer and rates to other branches.
* Tracks shipments and informs customers of shipment status.
* Handles daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
* Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
* Issues invoices to customers according to mutually agreed quotations.
* Maintains customers’ steady billing cycle; monitors invoices status, reminds payment for outstanding invoices with supporting documents when needed.
* Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.

Requirements

* PC skills (MS Office)
* Japanese language skills a plus
* Experience in the logistics industry a plus

Benefits

Medical, Dental, Vision and Life
401k
Paid Vacation, Sick Leave, Paid Holiday

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