• Los Angeles, California
• Food
• $69-75K
• Full Time regular employee
•  ​​​​​​​Shift-based schedule that includes hours during the restaurant’s opening time of 11:30am to 10:00pm

Job Description

Position
Assistant General Manager

Summary
A Japanese restaurant is seeking a Assistant General Manager for ramen restaurants located in Los Angeles, CA. This position will manage overall operations, oversee the restaurant’s day-to-day functions and deliver an exceptional dining experience aligned with the brand’s values and service standards. Proficiency in both Japanese and English is required.

Essential Duties
​​​​​​​Day-to-Day Operations
• Maintain operational schedule including opening and closing of the restaurant.
• Manage operational reports to senior management in a timely manner.

Customer Operations
• Direct subordinates in customer service standards to ensure that all guests feel welcome and are given responsive, friendly and courteous service.
• Communicate and work with fellow managers to ensure guest service standards and efficient operations.
• Resolve customer complaints and report them to the Company’s management.
• Provide guidance to employees on cash and credit transactions with customers.
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Safety and Hygiene
• Maintain safe, secure, and healthy restaurant environment by establishing, following, and enforcing sanitation standards and procedures in compliance with health and legal regulations.

Food and Consumables Management
• Order food, drinks, and supplies inventory according to predetermined product specifications and receive in correct unit count and condition. ​​​
• Control food cost and usage by following proper requisition of products from storageareas, product storage procedures, standard recipes and waste control procedures
• Direct the maintenance of proper food holding and refrigeration temperature controlpoints.
• Support delivery to load and unload products.
 ​​​​
Facilities and Equipment Maintenance 
• Ensure that all equipment is kept clean and kept in excellent working condition throughpersonal inspection and by following the restaurant’s preventative maintenanceprograms.

​​​​​​​Human Resources Management
• Exercise managerial discretion along with Company's HR department to ensure that therestaurants’ human resources activities are properly executed
• Make employment and termination decisions including interviewing, hiring, evaluatingand disciplining FOH personnel as appropriate
• Provide orientation of rules, policies and procedures; and oversee training of new staff.
• Schedule labor as required by anticipated business activity while ensuring that allpositions are staffed when and as needed and labor cost objectives are met.
• Execute disciplinary measures based on monitoring of attendance of non-exemptemployees.
• Monitor employee’s health and personal hygiene to prevent possible spread of virusesand bacteria.
• Ensure staff meal money is properly collected and offered only at a given time followingcompany policy.
​​​​​​​• Report and handle any on premise accidents by following the incident handling manual.

General Assistance
• Recommend operational policies to Company’s management to improve Company’s operational effectiveness and efficiency and compliance with laws, regulations and policies
• Perform other duties as assigned.
• Perform non-managerial duties as needed or required due to business/scheduling needs.
​​​​​​​• Understand Company’s policies, procedures, standards, specifications, guidelines, and training programs.
• Keep learning skills and product knowledge as a role model for staff
• Act as an effective team member to assist other managers for the Company.
 
Working Hours, Working style
​​​​​​​Shift-based schedule that includes hours during the restaurant’s opening time of 11:30am to 10:00pm

Working Location
Los Angeles, CA

Salary/Benefit
$69-75K
Insurance(Medical, Dental, Vision), 401K 

Qualifications
- Previous experience working in the restaurant industry is required
- Bilingual in Japanese and English
- Experience in restaurant operations or supervisory roles is a plus
- Strong communication and teamwork skills
- Ability to work in a fast-paced, customer-focused environment

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