• Rolling Meadows, Illinois
• Manufacturing
• ~70K
• Full Time regular employee
•  8:30~17:30

Job Description

Position
Inside Sales Specialist - Team Lead 

Summary
The Inside Sales Specialist group works closely with Operations and Sales personnel to ensure customer orders are processed and fulfilled in a timely manner to meet forecasted requirements. Typical responsibilities include communicating with customers via email and phone calls. Coordination of customer forecast and order requirements involves communication with toll manufacturers and third-party warehouses. Order management responsibilities include accurate data entry and reporting. The Team Lead is responsible for coordinating efforts amongst Specialists to ensure support and coverage for all designated customer accounts. The Team Lead works closely with the COO to manage and mitigate risks to maintain 100% on-time delivery of customer orders and satisfaction. 

Essential Duties
​​​​​​​1. Manage Inside Sales personnel to achieve defined responsibilities and outcomes.
2. Prioritize customer engagement to provide timely communication and support.
3. Accurately enter orders into the business operating system 
4. Send order acknowledgements to customers 
5. Send shipment instructions to warehouses 
6. Review order fulfillment status 
7. Check product availability and supply 
8. Provide tracking information to customers 
9. Forecast import and domestic production for customer orders 
10. Answer phone calls and emails 
11. Assist with preparation of sample shipments. 
12. Accurate use and reports of the inventory management system 

Working Hours, Working style
​​​​​​​ ​​​​​- Full-time, non-exempt position that
 - Hours of work and days are Monday through Friday, typically 8:30 a.m. to 5:30 p.m
 - ​​​​​​​Periodic travel to local warehouses is required and occasional trips to visit with customers and manufacturing facilities. 

Woking Location
​​​​​​​ - Can be based out of either the sales office or manufacturing plant. 
Sales Office : Rolling Meadows IL
Manufacturing Facility : W. Larson Road Maize, KS

Salary/Benefit
- ​​​​​​​Up to $70K
​​​​​​​​​​​​- ​​​​​​​Benefits offered: Personal Time Off (PTO), Medical, Dental, 401(k) Plan, & Life Insurance. 

Holidays
Saturdays, Sundays, Holidays

Qualifications
​​​​​​​1. Bachelors degree or equivalent. 
2. Experience in supply chain or purchasing management. 
3. Knowledge and experience in working with MS Office. (Excel, Word, Outlook, etc.)
4. Detail orientated. 
5. Excellent oral and written communication skills. 
6. Good teamwork with external and internal members. 

【Competencies】 
1. Leadership - Ability to direct work activities and promote a positive environment 
2. Organizational Skills - Ability to maintain a high level of accurate inventory tracking and 
organization 
3. Problem solving Skills - Ability to identify and correct errors, and modify processes as 
needed 
4. Technology Competency - Ability to understand and properly track inventory using 
handheld scanners and PC in addition to creating labels and shipping documents 
5. Attention to Detail - Ability to accurately record transactions in the ERP system 
6. Quality Awareness - Understand the level of quality required by the automotive industry 
and perform accordingly. 
7. Sense of Responsibility - Understands the importance of maintaining and accurately 
reporting inventory movement to accomplish company objectives 
8. Teamwork - ability to work with other employees, vendors and Inside Sales establishing 
healthy positive work relationships

【Work Environment】 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of working in an office at a desk with a computer with interaction with the customers, third-party warehouses, internal operations team members and sales personnel. Working remote (hybrid) is supported on a limited basis with management approval. 
 

Apply Now