• New York, New York
• IT
• $85~90K
• Full Time regular employee
•  9:00-17:00
•  New

Job Description

Position
Sr. IT User Support Specialist (Tier 2 Helpdesk) -Japanese Bilingual

Essential Duties
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone and respond to email messages for customers seeking technical help. Install, modify, and repair computer hardware and software. Provide basic training for customers in the usage of computers and telecommunications systems.

​​​​​​​・Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
・Participates in the design, testing and deployment of client configurations throughout the company.
・Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience.
・Develops documents, design, analyze, modify and test programs based on and related to specifications.
・Develops training programs and materials as well as user instruction to improve business operations.

Working Hours, Working style
9:00-17:00  ( ​​​​​​Hybrid – Min 3 days/week in the office: Might require more office attendance for training purpose or if the business requires.)

Woking Location
Manhattan, NY

Salary/Benefit
$85-90K+bonus
Insurance(Medical, Dental, Vision), 401K,  Volunteer Leave,  Education Assistance, PTO

Holidays
Saturday, Sunday, Holiday

Qualifications
- Bilingual (English and Japanese) in oral and written communication skills.
- Over 5 years of experience of IT User support experience is required.
- Basic knowledge on the fundamental concepts, practices, and procedures of Help Desk support.
- Basic knowledge of setup, installation, configuration, and deployment of hardware and software.
- Basic problem solving and analytical skills.
- Strong documentation skills.
- Strong verbal communication skills.

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