• New York, New York
• IT
• $80‐95K
• Full Time regular employee
•  9:00 - 17:00

Job Description

【Position】
Japanese Bilingual Account Manager

【Essential Duties】
Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.
Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.
Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.
Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.
Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.
Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.

【Working Hours, Working style】
9:00 - 17:00

【Working Location】
Manhattan, NY （オフィス出社）

【Salary, Benefit】
$80K～95K (DOE)
Medical, Dental, Vision, Life/ADD/LTD insurance, 401K, Commuter Benefit

【Holidays】
Saturday, Sunday, Holiday

【Qualifications】
- IT Engineer or PM or Account Manager: 5年 (必須)
- 日本語/英語バイリンガル

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