• Elwood, IN
• Manufacturing -- Automotive
• 70-100K
•  8：00-16：30

Job Description

? Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
? Create purchase order communicating with customer
? Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; and notifying managers and customers.
? Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
? Maintains communication with customers by troubleshooting, reporting, and tracking problems.
? Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.
? Tracks, traces, and updates the status of shipments.
? Provides additional backup support for shipping and receiving departments.
? Maintains customer databases by inputting customer profiles and updates, preparing and distributing monthly reports.

Requirements

Japanese Bilingual
Sales support experience
Account management, project manager experience preferred.

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