• Smyrna, Georgia
• Manufacturing
• 45K-48K
• Full Time regular employee
•  8:00‐17:00
•  New

Job Description

Job Description

Responsibilities:

•  Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
• Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
• Check inventory levels and confirm product availability to customers.
• Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
• Manage customer accounts, maintaining up-to-date information on order history and preferences.
• Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
• Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
• Assist in the maintenance and accuracy of order entry and fulfillment processes.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.
• Comply with the company's policies and procedures.
• Incorporate corporate principles and values into your work and in your team's work.

Qualifications: 
 Required at least three to five years of proven customer support experience or experience as a client service representative.
Strong phone contact skills and active listening abilities.
Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.
Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.
Ability to multitask, prioritize, and manage time effectively.
High level of accuracy and attention to detail.
Problem-solving skills and the ability to think analytically.
Associate's degree (A.A.) or equivalent from a two-year College or technical school; or more than six months of related experience and/or training; or equivalent combination of education and experience.

Knowledge of Spreadsheet Software (Excel); Electronic Mail Software (Outlook and Gmail); Inventory Software (SAGE); Order Processing Systems; Word Processing Software (Word); Presentation Software (PowerPoint).

3+ years of experience in customer service or help desk capacity required (optional, adjust as needed).
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.

Travel:  Less than 0-10%​​​​​​​

Salary Range: Starting at 45K
 

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