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・Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software・Support in-person and remote employee support on hardware, software, questions, and network related problems・Manage related to servers & Network document・Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system・Escalation of problems when unable to resolve・Other duties as assigned by Supervisor・Provides advanced level technical support with the Microsoft suite of products (Windows 7/8/10, Office 2010/2013/2016, etc.)・Ensures successful completion of all daily tasks (externally and self-assigned)・Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)・Report to supervisor
-Helpdesk support experience (Preferred)-2+ years of TCP/IP network work experience or equivalent knowledge.Communication skills with customers, vender/carrier and company staff.-Documentation skills.-Microsoft office products (Visio, Word, etc.) skills.-Own car for visiting customer offices-CCNA/Network+ (Desired)-MCSA/MCSE (Desired)
Health,Dental Vision,Life Insurance,401K,Paid Vacation,Paid Holiday