• Houston, Texas
• Transportation/ Logistics
• 50K-55K
• Full Time regular employee
•  9:00-18:00

Job Description

Responsibilities

• Lead the operational execution of accounts including performance management, day to day operations execution, overseas　coordination
• Manage Quarter End activities to meet customer requirements including shipment upgrades & coordination 
• Initial escalation point for operational matters relating to assigned Global Accounts
• Manage completion of all customer performance and analysis reports, customer presentations, and other internal reports and presentations as required.
• Support billing process implementation and A/R Collections for assigned accounts
• New Business Development –identifying potential targets, cold calling, appointment making and utilizing the CRM, Salesforce
• Client Relationships / Existing Business Expansion – keeping a N relationship with existing customers and identifying　potential new opportunities.
• Reporting – sales and customer forecasts and activity to Branch and Regional Sales Team
• Sales planning and marketing – forecasts, marketing materials, marketing and sales promotion recommendations
• Become thoroughly knowledgeable regarding all of our company's total service products to generate sales, revenue and profits to meet established goals.
• Conduct effective cold calling, networking, prospecting, assessing customer business potential to generate viable leads, timely and accurately responding to RFI’s, RFQ’s and bids, scheduling appointments, developing additional collateral materials as required, preparing and presenting professional client presentations.
• Obtain new customers for the Branch to diversify the existing customer base to increase revenue and profit results; and increase revenues and profits from existing customers by securing new traffic lanes and service modes throughout the USA and other international markets, including Asia.
• Interact professionally at all times with all external contacts including customers, vendors and Agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
• Timely and accurately report account and sales activity, recommendations and proposed solutions to senior management.

Qualifications

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Strong leadership skills & ability to manage a team
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• Bilingual in English & Japanese
• B.A./B.S. Degree or equivalent or related industry experience
• Familiar with household goods moving concepts
• 5+ years household goods industry experience
• Strong Account Management and Operations experience in the Air Cargo industry.

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