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Takes orders from customers by phone, fax, e-mail or EDI.Quotes prices and credit terms for orders obtained when known. Refers new quotes and purchases to salesmenObtains credit information on prospective customers and forwards findings to accounts receivable supervisor.Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.Tracks sales orders, and advises salesmen of shortages and need for emergency shipments.Requests emergency orders from suppliers when needed. Does billing, from order entry, picking orders, verifying and invoicing customers for shipments. Files invoicing and corresponding documentation.Works directly with salesmen in office and when they are on the road. Assists in all aspects of customer service.Prioritizes customer orders.Works directly with employees in shipping and receiving to be sure orders are received, pulled and shipped in a timely manner.
MINIMUM EDUCATION and/or EXPERIENCE Associate degree or above is preferable; or three to six months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos in both English and Japanese. Ability to write simple correspondence in both English and Japanese. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.