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-Provide help desk support for troubleshooting workstations, networks, software applications, telephony, copiers and other technologies for Foundation employees, responding in a timely manner.-Identify, evaluate, and resolve technical issues, communicate with computer users experiencing problems -Conduct basic troubleshooting of IT environments including OS, networks, applications, and hardware (Workstations, Laptops, Printers, Scanners, handhelds etc.).-Perform maintenance and operational tasks as identified by the I.T. Manager such as data backups and data storage monitoring, firewall monitoring, Anti-Virus Console etc.-Install IT equipment and telephonic systems as needed.-Handle routine preventative maintenance to the entire Office-Ensure computers are up to date with security patches and software updates-Ensure workstations, operating systems, telephones, and software applications are operational.-Provide assistance with intranet and web-based applications.-Receive new hardware and load standard image on all computers that are provided to employees; ensure that the hardware being replaced is returned for replacement/recycling.-Maintain strict confidentiality on all stakeholder and foundation matters and refer questionable matters to the I.T. Manager.-Act as an internal resource to enhance awareness and understanding of best practices, risk management and use of controls by management and staff.-Resolve issues for clients via phone, in person, or electronically-Recommend hardware and software improvements-Provide advice and training to users-Emulate or reproduce technical problems encountered-Determine and document problems experienced-Consult documents to implement solutions-Communicate with computer users experiencing problems-Report new treats to the entire Network (Viruses, Scams, Malware, Ransomware, etc.)
-Bachelor’s degree preferred or-Microsoft MCP MCSE, MCSA (Preferred but optional)-2 years+ experience in information technology, client services or relevant position-Project, budget and vendor management experience-Must have Microsoft Windows OS and cloud based experience-Superior communication and interpersonal skills-Multitasking, problem-solving and time management skills-Ability to work with minimal supervision-Comprehensive knowledge of repairs, methods, techniques, trends, best practices, laws and regulations-Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint.-Skilled in Microsoft Office Tools (e.g. Outlook administration, Power Automate, SharePoint/OneDrive, Azure), Cisco networks, print servers, antivirus software, telephony servers, Domain Controller, webpage administration
Health Insurance, Paid Vacation, Paid Sick Time, Paid Holiday, 401K, etc.