• Smyrna, Georgia
• Manufacturing
• 45K-48K
• Full Time regular employee
•  8:00‐17:00

Job Description

Job Description

Job Title: Parts Order Management Advisor

Responsibilities:

• Manage the entire order process from placement to customer delivery.
• Handle customer inquiries via phone, email, and in-person regarding service parts, order status, and shipping.
• Process customer orders, custom quotes, applications, and requests accurately and efficiently.
• Verify product availability and inventory levels.
• Coordinate with logistics and warehouse teams for timely and accurate order fulfillment.
• Maintain up-to-date customer account information, including order history and preferences.
• Resolve order and inventory discrepancies, billing inquiries, and returns/exchanges.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Contribute to the improvement of order entry and fulfillment processes.
• Participate in ongoing training to enhance product and technology knowledge.
• Adhere to company policies and procedures.
• Uphold company values of customer satisfaction, continuous improvement, and discipline.

Qualifications:

• 3-5 years of proven customer support or client service experience.
• Strong phone communication and active listening skills.
• Proficiency in CRM systems and comfortable using technology for data entry and communication.
• Excellent written and verbal communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High attention to detail and accuracy.
• Analytical and problem-solving skills.
• Associate's degree or equivalent experience.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to lift up to 75 pounds occasionally.
• Immediate Excel Skills

​​​​​​Travel less than 10%

Salary Range: 45K-48K (DOE)
 

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