• Santa Clara, California
• Machinery
• $80-120K
• Full Time regular employee
•  35 hrs per week/Flexible working hours (evening, weekend support may also be needed)

Job Description

【Position】
    Field Applications Engineer

【Summary】
    This position is responsible for providing related technical application support for the development and implementation of compnay's products on customer sites with sufficient technical and communication skills. This level of Engineer possesses a deep understanding of best practices and works continuously to adapt them.

【Essential Duties】
   • Interfacing software development and applications engineering team to provide solutions for product issues encountered at the customer site.
   • Coordinate new feature requests from the customer with headquarters applications engineering to facilitate the development.
   • Provide on-site customer technical training and generate best-known method documents, application notes, and other training materials.
   • Response to service calls from customers. Determines customer needs or problems and acts accordingly to minimize downtime of company's systems.
   • May provide over-the-phone consultation and advice to customers, may need to respond to emergency customer situations, or may schedule and repair the Company’s products at the customer site.
   • Develop technical presentations and conduct demonstrations of company's products.
   • Assisting sales staff in preparing product specifications and negotiating with customers on purchase specifications.
   • Working together with field service engineers to give customer application support at the customer site in a timely manner, as well as installation of products and tool qualifications.
   • Building and maintaining customer satisfaction through clear and consistent communication and sharing collective knowledge
   • Receives follow-up and additional training on Company products in Japan.
   • Effectively communicates with Japan headquarters’ engineers regarding product applications and technical issues.
   • Participates in customer meetings with the sales team to lead technical discussions.

【Working Hours, Working style】
    35 hrs per week
    Flexible working hours (evening, weekend support may also be needed)

【Working Location】
    Santa Clara, CA

【Salary, Benefit】
     $
     Medical, Dental, Vision, Life Insurance, 401K, Paid Vacation, Paid Sick/Family Leave, Sabbatical, Commuting Allowance, Tuition Reimbursement for Self-Improvement, Amazon&Internet Reimbursement

【Holidays】

【Qualifications】
  • A degree in Electrical Engineering, Physics, or equivalent combination of education and experience.
  • Knowledge of MATLAB, Python, and other analysis software usage.
  • The position requires at least one year of previous work experience in photomask inspections.
  • The ability to communicate in Japanese is a plus.
   

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