大手日系IT会社にて、Help Desk/Jr System Engineerの募集！PC構造やネットワーク知識がある方大歓迎。Benefitも充実しており安心です。
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Job duties: (HelpDesk Engineer)? Handling calls regarding the IT Support Helpdesk? Escalation of customer calls to appropriate departments? Keep track and record every income request on the help desk tool? Follow-up to prevent un-responded issues? Generate a monthly report and distribute internally (Managers)Job duties: (Junior System Engineer)? Providing IT Support to customers? Keeping track of support tickets and update documents as required? Reporting to supervising engineers? Involve on projects for new system deployment? Work closely with team members
? Bilingual (Japanese & English)? Customer service / Help desk: No experience required with basic understanding of Computer languages. 2+ years of experience is preferred?Junior System Engineer: Some experience of computer support with basic understanding of Computer infrastructures and networks.? Microsoft Office (Excel, PowerPoint, Office365(Preferred)? Experience with PSA tools (ServiceNow, Autotask, ConnectWise, etc.)
? Medical, vision, dental? 401K (plus matching)? PTO/Sick leave? Gym Reimbursement