• Vernon Hills, Illinois
• Manufacturing
• 70K～75K
• Full Time regular employee
•  8:00 - 17:00

Job Description

【Position】
Software Support Engineer

【Summary】
The primary function of the Software Support Engineer is to provide telephone, installation, on-site support, and conduct training classes of all software products.

【Essential Duties】

• Perform telephone support for all proprietary software products.
• Perform Windows and networking troubleshooting as it relates to software products.
• Perform on-site installation and/or training of software and assist customers in network configuration and administration.
• Conduct on-site troubleshooting of Software or hardware products.
• Participate or lead various projects assigned relating to computer software/hardware.
• Setup Windows & Database servers as needed  
• Perform on-site or in classroom customer training classes of software for individuals or groups.  
• Representing yourself in the best possible manner in the office and over the phone.
• Solving problems, managing details, and prioritizing request quickly and efficiently.
• Taking pride in your work and being detail-minded.
• Any other duties assigned by management.

【Working Hours, Working style】

• 8:00~17:00
• 3 Days Office (2 days work from home if not traveling to customer sites or needed in the  office to prepare servers.)

【Working Location】

• Vernon Hills, IL 

【Salary, Benefit】

• 70K~75K(DOE)

【Holidays】
Saturdays, Sundays, Holidays

【Qualifications】

• BS in Computer Science or equivalent.
• Expert knowledge in supporting Windows OS environments (Win 10/Windows Server).
• Minimum one year experience in a Network setup and troubleshooting role.  
• Previous experience in a technical customer service support role.
• Excellent organizational and interpersonal skills.  
• Excellent oral and written communication skills.

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