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SALES SUPPORT* Provides prices quotes, proposals, and credit terms to current and prospective customers.* Follows up on all customer calls, visits, and inquiries.* Researches and identifies potential customers.* Contacts customers via telephone, e-mail, letters, and in person regularly and follows up.* Develops and maintains relationships with customers.* Sends samples and follows up customers.and moreCUSTOMER SERVICE SUPPORT* Contacts customers regularly via telephone, e-mail, letters and in person to ascertain their needs and keep business and information flowing smoothly.* Identifies customer needs or problems in a timely manner.* Handles customer service complaints, products complaints, and customer requests via telephone and e-mail.PROMO ORDER ASSISTANCE* Ensures that orders are shipped out on-time and accurately.* Travels to warehouses as needed. (When the inventory is not enough).* Orders inventory from warehouses as needed.* Manages donation requests.ADMINISTRATIVE SUPPORT* Answers and routing incoming phone calls.* Greets visitors.* Provides general administrative and clerical support including mailing, scanning, faxing, and copying to management.
* Japanese skills a plus* PC skills (MS Word, Excel, PowerPoint)* Work experience at office environment
Medical, Dental, 401kPTO, Paid Holidays