大手日系IT企業にて、On-Site Help Deskを急募。
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-Onsite Helpdesk support for the customers-Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)-Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)-Manage related to servers & Network document-Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system-Escalation of problems when unable to resolve-Other duties as assigned by Supervisor
-English (Required), Japanese (Required)-Helpdesk support experience (Preferred)-2+ years of TCP/IP network work experience or equivalent knowledge.Communication skills with customers, vender/carrier and company staff.-Documentation skills.-Microsoft office products (Visio, Word, etc.) skills.-Own car for visiting customer offices-CCNA/Network+ (Desired)-MCSA/MCSE (Desired)
Health,Dental Vision,Life Insurance,401K,Paid Vacation,Paid Holiday