• Frisco, Texas
• IT
• $62-66
• Temp to Perm
•  8:00am-5:00pm
•  New

Job Description

Position
Tech Support Specialist 

Summary
we are seeking a skilled Tech support specialist to enhance the engagement of our employees  based in Japan by strategizing and implementing initiatives to reduce nighttime operations.  The role involves designing and developing services to handle incident/release management for  systems maintained in Japan during nighttime hours (daytime in the United States).  This position requires coordination with the system maintenance team in Japan for incident  response/release operations and the development of procedures, as well as exploring and  implementing automation for incident response/release processes. 

Essential Duties
Design and develop services to manage incident response/release operations during  nighttime hours for systems maintained in Japan.  
Coordinate with the system maintenance team in Japan for acceptance and adjustment of  incident response/release operations.  
Actively participate in incident response/release operations, including troubleshooting  and resolution.  
Evaluate and develop procedures for incident/release response operations, as well as  explore and implement automation for these processes.  
Other duties may be assigned.

Working Hours, Working style
• Days and hours of work are Monday through Friday 8:00am-5:00pm (CDT) and 7:00am – 4:00pm (CST) with an on-site requirement.  
• Depending on the project's progress or specific circumstances, there may be a need  for a working time extension of a maximum of 8:00pm (CDT) or 7:00pm (CST) up  to 2 days per week.  
• Working from home will only be permitted upon approval from the MDC Division  director due to the severe weather or challenging working environment conditions.  • Holiday schedule aligns with NRI Japan’s holidays, including Thanksgiving Day and  Christmas Day. 

Woking Location
Frisco, TX

Salary/Benefit
$30-32/hr 

Qualifications:  
• Fluent in Japanese at a native level.  
• Intermediate-level knowledge of system infrastructure and practical experience as a  system engineer.  
• Ability to manage tasks and issues related to the role and promote them while balancing  priorities and resources.  
• Ability to focus on the essential causes of issues and proactively propose and improve,  rather than taking surficial measures when issues occur. 
• Proactive attitude to improve task efficiency and quality. 
• Proactively propose the improvement plan and cooperate in improving the efficiency  and quality of the business.  
• Strong verbal and written communication skills.  
• Ability to work in a fast-paced environment. 
• Good organizational skills; able to assemble and present information clearly. 

Required Skills: 
• Intermediate-level knowledge of system infrastructure, encompassing the following:  o Infrastructure Technologies (e.g. servers, networks, security). 
o Public Cloud Platforms (e.g. OCI, AWS, Azure, GCP). 
o Linux/Unix-based OS (e.g. RedHat, CentOS, Solaris). 
• Possession of at least one of the following IT certifications: 
o IPA: System Architect or Network Specialist 
o Oracle Certified: OCI Architect or Administrator or Developer 
o AWS Certified: Solution Architect (Associate level or higher) 
o Microsoft Certified: Azure Developer Associate 
o Google Cloud Certified: Professional Cloud Architect or Professional Cloud  Developer 
o Cisco Certified Technician: Associate (CCNA) or higher 
• Proficient in using Microsoft Word, Excel, Outlook, PowerPoint.


Preferred Skills:  
• Experience in any of the following:  
o Basic design of system infrastructure or operational infrastructure.  
o Addressing system failures and handling releases as a system engineer.  
o Programming/shell scripts (e.g. Python, Java, bash).  
o Using/developing system operation management tools (e.g. Zabbix, Senju,  JP1). 
o Using/developing public cloud platforms (e.g. OCI, AWS, Azure, GCP). 
o Using/developing automation technologies (e.g. Ansible, RPA).  


Education and Experience:  
• 5+ years of experience as a system engineer. 
• BA/BS in analytics, informatics, computer science, or business and/or equivalent  experience preferred. 

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