• Suwanee, Georgia
• Manufacturing
• $47,000 - $52,000
• Full Time regular employee
•  9:00 a.m. to 5:00 p.m.

Job Description

Position
Parts Sales Specialist 

Summary
Under the supervision of the Parts Sales & Procurement Manager, the incumbent is responsible for ensuring customer satisfaction with Aftermarket parts by providing continued timely support while proactively selling our products and services.

Essential Duties
・Provide customer information as requested within a timely manner to support sales efforts (i.e., spare parts list, part availability, etc.)
・Primary point of contact in assisting Japanese/transplant customers
・Research and knowledge based activities to compile parts lists and quotes. 
・Determines what is needed by the customer per the specifics provided on their machines with escalation and cross-functional engagement as applicable.
・Actively engaged with Engineering group for research and end of life component planning.
・Achieves an average customer quote time to plan based on department and/or location goals and expectations.
・Fields customer inquiries to process spare part lists, quotes, and returns via telephone and/or email.
・Fields requests for information on a variety of injection molding machines.
・Converts inquiries/quotes into Sales Orders as provided by Account Managers or Customers per the specifics provided on their machines with minimal errors.
・Actively supports and promotes spare part requirements for new and existing machines and projects
・Promote sales programs and products during daily communications with customers.
・Build customer interest in the products and services offered by the organization.
・Provide feedback from customers to facilitate improvement internally.
・Act as proactive consult for Aftersales solutions for spare parts and QA’s

 

Working Hours,  Working Style
8:00am-5:00pm
Working Location
Suwanee, GA

Salary/Benefits
Annual Salary: $47,000 - $52,000

Holidays
Holidays as per the company calendar.

Qualifications
High school diploma or equivalent
4 to 5 years’ experience in a sales-oriented position
Proficiency in computer software programs (Word, Excel, etc.)
Experience with ERP systems, SAP preferred
Bilingual English/Japanese, preferred

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