• ​​​​​​​Gardena, California
• IT
• $20-$23/hr
• Full Time regular employee
•  M-F 8:00am-5:00pm
•  New

Job Description

Position
IT Support Engineer

Summary
An IT support company located in Gardena, CA is looking for a Japanese bilingual person with technical background (entry level - 3 year experiences). Their client list includes mega size publicly traded companies.
On-the-Job training is provided for new hire. Training period (1-6 months) will be determined according to candidate’s skill level.
Any corporate IT experience is a plus, but no previous technical experience is required for an entry-level as long as showing the ability and willingness to quickly learn technical and communication skills.

Essential Duties
-Technical support for products (apps) in English. Mainly by email, but also online support via Zoom is available on rare occasions.
​​​​​​-Remotely monitor and trouble-shoot IT infrastructure system problems via internet and phone, provide cloud system users of technical support by phone/internet.
-Communicate with the application developer in Japan via email and participate in regular meetings in Japanese.
-Participate in technical support related translation work and projects, ISMS, internal IT system management work, and other assignments as required.

Working Hours, Working style
M-F 8:00am-5:00pm
​​​​​​​Office work is required for the first year
After 1 year, remote work will be determined by the client based on work status and other factors.

Woking Location
​​​​​​​Gardena, CA 

Salary/Benefit
$20-23/hr Non-Exempt
-Medical, dental, and vision insurance (fully covered by the employer for the employee and family)

Holidays
-​​​​​​​​​​​​​​Paid Vacation
-Sick Leave
-Paid Holidays

Qualifications
​​​​​​​-Any corporate IT experience is a plus, but no previous technical experience is required for an entry-level as long as showing the ability and willingness to quickly learn technical and communication skills.
-Conversational level Japanese language capability is required.
-Fluency in English is required.
-Self-learning ability, team-work oriented/non-self-center attitude, appreciation to other employees and customers, diligence, perseverance, detail-oriented, proactive, very cautious not to make a careless mistake, well anticipated behavior, time-punctuality, and ability to perform well under pressure are required.
-Must have positive attitude, be flexible to work-hour/days according to project needs, and able to work in global operation environment with understanding of cultural differences.

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