• Irvine, California
• Finance
• $21.5-25.5/hr.
• Full Time regular employee
•  M-F 8:00 - 17:00

Job Description

Position
Customer Service Associate / Finance Department
Summary
日系BPOサービス会社のFinance部署にて日英バイリンガルのCustomer Service Associateを募集中です。
クレジットカードやロードアシスタントサービスに対するお問い合わせ対応を行っていただきます。
丁寧な日本語でのコミュニケーションができる方で、PC操作が早い方の御応募をお待ちしております。
グローバルに展開する日系企業で、ベネフィット等社内制度が整備されていてとても働きやすい環境です。
週2,3日出社のハイブリット勤務で、基本的に残業はありません。
Essential Duties
- Customer Service for Credit Card and Road Assistant Service Operation
- Handle inbound and outbound calls, respond to emails, and ensure timely resolution of
customer issues
- Address customer needs promptly, ensuring they leave the call happy and satisfied

Working Hours, Working style
- ​​​​​​​Monday – Friday, 8AM – 5PM
  or shift work depending on availability, including weekends and holidays
​​​​​​​- Hybrid position with 2-3 days/week at office
Woking Location
Enter detail here
Salary/Benefit
​​​​​​​- $21.5 - $25.5 / Hour + Performance-based Bonuses
​​​​​​​- Medical・Dental・Vision・Life Insurance・HSA (Insurance premium for employee fully covered by company)
- 401K Employer Contribution
- Paid Holidays and PTO (11 Paid Holidays・PTO 160 Hours)
- Fitness Center Access
Qualifications
​​​​​​​- Education: BA preferred
- Work Experience: Not required, but customer service experience is a plus
- Bilingual in English and Japanese
- Strong verbal and written communication skills
- Basic PC skills (Outlook, Word, Excel)
- Ability to multitask and prioritize tasks

Apply Now