• Indianapolis, Indiana
• Travel
• $39K~$41K
• Full Time regular employee
•  M-F, 8:00 - 18:00

Job Description

Position
Travel Agent

Summary
The Travel Agent is responsible for generating profit for the company by handling all passenger travel services, providing top-notch customer service while keeping a professional attitude in all respects.

Essential Duties
1. Travel Arrangements
a) Arranges all services related to client travel e.g. air, hotel, car, individual, group,Visa processing
b) Accompanying responsibilities: Issues invoices and collects payments, processes documents, reports travel data, makes estimations, etc.
2. Exemplary Customer Service Provides desired service to satisfy different type of customers’ needs Responds promptly, professionally and accurately to customer requests
3. Professional attitude a) Gathers knowledge of the travel industry and acquires technical skills through self-initiative
b) Makes recommendations and proposals to clients
c) Keeps the company sales target and profit in mind
KEY PERFORMANCE INDICATORS
1. Quality of Work
a) Exemplary customer service
b) Effective Time Management
c) Organized and smooth operation
d) No mistakes or complaints
2. Volume of Work Number of passengers per month (standard: 100+ per Agent/Month), this standard does not apply to HRA or Call Center
BEHAVIORAL COMPETENCES
1. High Communication skill with Co-workers, Supervisors/Management, Sections, Clients, Vendors, Branches
2. Teamwork Willingness to share workloads and collaborate as a team
3. Attention to Detail Ability to detect and correct errors

Working Hours, Working style
M-F; 9am to 6pm

Woking Location
Indianapolis, IN

Salary/Benefit
$19/hr~$20/hr
Health Insurance (Health, Dental, Vision)
Life Insurance
401K
401K matching
 ​

Holidays
Saturday, Sunday, Holidays

Qualifications
​​​​​​​- Bachelor’s degree (B.A.), or some related experience and/or training; or equivalent combination of education and experience. -Global Distribution System (GDS) skills are a plus.
- Ability to operate a computer, knowledge of PC applications such as Email, Word, and Excel. PowerPoint is a plus
- Valid driver’s license
- Ability to understand, read, speak and write in both English and Japanese on a business level
- Demonstrates wider view of job responsibilities, ability to see beyond own work
- Proves to have high integrity and honesty, common sense
- Takes responsibility for actions
- Shows interest and initiative in Product/Sales, proactively offers ideas or solutions
- Thinks in terms of “we” and has leadership qualities
- Job performance result

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