• Santa Clara, California
• Electronics Parts/ Semiconductors
• 90K-100K　
• Full Time regular employee
•  8:00-17:00

Job Description

【Position】
 Sales Engineer

【Summary】
Has limited or no direct reports. Has limited focus to specific projects or customers. Focus on tactical relations with customers or strategic projects. Maintains and enhances important relationships with current or new customers. Has specific expertise that is directed to managing or supporting customers, operation departments or functions.

【Essential Duties】
 1. Interact with the support interface or package engineers and package designers from customers to discuss their requests and questions regarding design, technical and quality issues.
2. Understand customer’s requests and communicate with the contacts in the manufacturing facilities in Japan clearly and in a timely manner. Also, understand the questions from contacts from the manufacturing sites in Japan and clearly relay them to the customer side to get their answers.
3. Maintain action item list and follow up on these action items for customer side and for company side. Review the information received (in the form of responses, reports and data) to make sure the replies are clear, complete and satisfactory for the either side needs before proceeding to release the information.
4. Answer customer’s questions regarding manufacturing processes, capability and design rules and roadmaps. To gather as much background information as possible to enable JP side to make informed responses.
5. Keep track of package development activities between company and customer by making sure the milestones are being met on schedule.
6. Monitor schedules of substrate design for design work and tooling approval, FAI sample deliveries, assembly results, evaluation and qualification tests and read point timelines. Update JP side as needed.
7. Maintain summaries for substrate design activities to keep substrate related information (like material set, quantity, ship to location, PO number, delivery date targets, etc.) easily accessible and in common understanding for both customer and company side.
 8. Review spec documents and understand the customer requirements and facilitate approvals, track implementation dates of any spec changes and get agreement by customer for spec relaxations from us.
9. Attend quarterly technical and/or business review meetings. Support JP visitors and arrange meeting time with customers. Prepare meeting minutes and AR list.
10. Provide and maintain weekly AR report to manage numerous activities and know the current status. This helps to identify due actions and required follow ups.
11. Provide weekly PDCA report to inform members of the office about highlights and lowlights for my activates with customers.
12. Provide Monthly report for the office to identify key goals to improve customer service and satisfaction and to map out the action plans on a half year timeline to achieve the goals.
13. Gather supplemental information about customers to relate substrate design projects to their target applications and market names and to get overall picture of customer business strategies and roadmaps by performing internet research for news articles and official press releases.
14. Manage logistics for customer and company meetings and telecommunications.
15. Engage in marketing related activities in support of company objectives.
16. Ability to manage multiple programs and assist to maintain program key timelines.
17. Ability to travel periodically (approx. 25 – 30%) and potentially navigate different cultures/ customs as company representative.

【Working Hours, Working style】
8:00-17:00

【Working Location】
Santa Clara, CA

【Salary, Benefit】
90K-100K　
*Bouns up to 5%

【Holidays】
Saturdays, Sundays, holidays

【Qualifications】
1. BS in Electrical Engineering, Materials Science and Engineering, Physics, or Chemical Engineering
2. Minimum of 4-6 years
3. Must have good command of verbal and written business English. Japanese speaking is a plus
4. Able to use Microsoft Office (Word, Excel, PowerPoint) to generate reports, use Outlook to
communicate effectively and to organize emails for retrieving information quickly
5. Course work or experience related to semiconductor and/or electronic package industry a plus
 

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