• Itasca, Illinois
• Trading
• 30-32/h
• Temporary employee
•  9:00-18:00

Job Description

【Position】
Global Commerce Rep

【Summary】
This position is responsible for the accurate and timely handling of customer and supplier orders and responding to customer needs and requests to ensure customer satisfaction. Specifically, this position will handle products that are either purchased or sold internationally. An understanding of INCOTERMS and general trade and regulatory compliance will be utilized. This position includes a high level of communication with customers, suppliers, freight forwarders, carriers, and internal stakeholders. 

【Essential Duties】
•    Acknowledge, enter, and confirm customer and supplier orders (for your assigned business segment), and exception accounts.
•    Respond to customer or stakeholder calls and emails within designated timeframe.
•    Provide updates on all changes to order status to customer and internal stakeholders.
•    Identify and resolve problems which could delay the scheduled movement of shipments providing timely updates to stakeholders.
•    Keep records of customer interaction and file documents electronically.
•    Determine and execute regulatory and trade compliance filings based on the order type.
•    Negotiate cost with supplier as needed per order. Include any additional costs such as inland freight, customs clearance, and duty to determine a landed import or export cost dependent on INCOTERM. 
•    Create supplier purchase order (Import, Export) 
•    Track supplier PO for confirmation of pricing, scheduling and required regulatory documentation
•    Prepare order documents for customs entry export and invoicing.
•    Resolve receiving problems ((i.e., damaged material, wrong material or quantity shipped). 
•    Manage consignment inventory for assigned customers.
•    Maintain and revise, as needed, customer or supplier information in ERP. 
•    Freight and logistics coordination for all exports and imports for direct to customer and to the warehouse as defined by applicable Incoterms. 
•    Maintain updated customer and supplier order notes in ERP system. 
•    Build sustainable relationships and trust with customer accounts, Suppliers, and internal staff through open and interactive communication
•    Provide back-up support for other Global commerce Team members. 
•    Other Responsibilities
•    Set up new international customers per company protocols.
•    Maintain SDS, COA and TDS for managed product
•    Provide customers with shipping documents and tracking information
•    Act as liaison between customers and suppliers. 
•    Assist in revisions of procedures
•    Prepare commercial and proforma invoices for customers 
•    Relay forecast information provided by customers to the Account Manager, Sales Coordinator, and International Suppliers. 
•    New item set-up
•    Obtain freight quotes from NSM Logistics, other Carriers, and Suppliers 
•    Book/Schedule freight pertaining to orders based on INCOTERMS

【Working Hours, Working style】
Hybrid (Will be required to attend to the office more frequently for the first few weeks)

【Working Location】
Itasca, IL

【Salary, Benefit】
$30-32/h

【Holidays】
Weekends, holidays

【Qualifications】

​​​​​​​•    Minimum 2-3 years of international purchasing and or logistics experience
•    Bachelor’s Degree preferred
•    Understanding of INCOTERMS 2020, international trade documentation, record keeping and TSCA
•    Proven internal and external customer support experience 
•    Excellent verbal and written communication skills
•    Possess and demonstrate excellent interpersonal and problem-solving skills
•    Effective organizational and prioritization skills for managing multiple tasks simultaneously
•    Maintains a “can do" attitude; is persistent and tenacious; drives to accomplish objectives; is proactive and demonstrates willingness to “roll up the sleeves" as necessary; assertive, but not abrasive.
•    Creative; generates new approaches to problems, demonstrates imagination.
•    High integrity and work ethic.
•    Understanding of Microsoft Office Suite and ERP systems

 

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