• Itasca, Illinois
• Manufacturing
• ~40K
• Full Time regular employee
•  8:30~17:00

Job Description

Position
Inside Sales representative

Summary
The Inside Sales Representative is primarily responsible for sales support activities within assigned territory accounts, utilizing the company’s ERP system to generate / prepare quotes, and process orders.


Essential Duties
Key responsibilities include understanding customer needs, building relationships, and providing solutions that drive customer satisfaction and loyalty. The role also involves providing daily customer service, entering data, resolving shipping issues of the orders, and maintaining effective communication with customers and internal departments.
Primary responsibility of the current Inside Sales role includes:

• Identify and assess customers' needs for MRO (Maintenance, Repair, and Operations) product parts and services to grow sales.
• Source and procure requested parts based on customer specifications.
• Perform daily inquiries to the parent company in Japan, which requires strong proficiency in the Japanese language including speaking, reading and writing.
• Liaise with vendors to fulfill customer requirements by confirming pricing, export details, part specifications, and lead times.
• Prepare and generate accurate price quotes.
• Review customer purchase records and company information, adjusting pricing, lead times, or other conditions as necessary.
• Process customer Purchase Orders (POs) by carefully reviewing all details and coordinating with relevant departments as needed.
• Address and resolve customer issues promptly, including mis-shipments, lost parts, defects, damage, or other complaints.
• Work collaboratively with your Sales colleagues to analyze and resolve complicated problems relative to POs / SOs or projects for any account within your area. Work effectively with internal departments to resolve other problems such as shipping and accounting issues.
• Handle ETA requests by following up with vendors and the logistics team for overdue shipments, and provide customers with order status updates, tracking numbers, and estimated lead times.
• Monitor and respond to emails in a timely manner, follow up when needed.
• Follow up on past-due invoices and resolve any invoicing issues.
• Track and update PO status as needed.
• Maintain accurate customer records and database information.
• Provide reports to management as required.
• Other duties as assigned by Management.

​​​​​​​​​​​Please note that while this position currently focuses on transactional support such as processing quotes and orders plus some customer service, we anticipate that the role may evolve into a more proactive sales position with a stronger emphasis on achieving sales goals and direct customer engagement. As the business needs change, additional responsibilities related to active sales efforts may be assigned. Candidates should be prepared for a shift towards a more results-driven Inside Sales role and demonstrate flexibility in adapting to these changes.

Working Hours, Working style
8:30~17:00

Woking Location
Itasca, IL

Salary/Benefit
~40K

Holidays
Saturdays, Sundays, Holidays

Qualifications
 

• Bilingual in Japanese and English. Native-equivalent or advanced proficiency in Japanese is required.
• The ability to clearly and effectively communicate with customers and colleagues, both verbally and in writing
• Strong accountability and ownership, consistently ensuring high-quality results and outcomes within their area of responsibility.
• Willingness to collaborate with colleagues across departments to achieve common goals, while also being able to work independently.
• Comfort with using CRM, ERP systems, and other technology tools necessary for communication, tracking sales activities and managing customer relationships.
• A self-motivated individual who actively seeks out opportunities to generate leads, close sales, and meet or exceed targets.
• A willingness to learn and stay updated on industry trends, product knowledge, and sales techniques to continuously improve performance.
• Professionalism, punctuality, attention to detail.

 

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