• Elk Grove Village, Illinois
• Transportation/ Logistics
• 50K~53K
• Full Time regular employee
•  9:00~17:00

Job Description

【Position】
Customer Service Agent II

【Summary】
The Customer Service Agent manages Air and Ocean Import or Export shipments, ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.

【Essential Duties】

• Support Sales
  • Prepare and present proposals, quotes and recommend services based on customer needs.
  • Obtain rates from our vendors for competitive quotes.
  • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
• Act as the primary point of customer contact in the assigned account:
  • Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes.
  • Manage customer relationship in assigned accounts.
  • Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments.
  • Prepare daily, weekly and monthly reports for the assigned accounts.
  • Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes.
• Coordinate timely shipments at optimal cost and to customer satisfaction:
  • Proactively ensure current pricing information is available for all shipments before making necessary bookings.
  • Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts.
  • Works with management to provide quotes for customers
• Problem Resolution :
  • Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations.
  • Review exception reports regularly, identify and resolve discrepancies.
• Provide back-up support in assigned departments.
• Performs other duties as assigned

【Working Hours, Working style】
9：00-17：00

【Working Location】
Elk Grove Village, IL

【Salary, Benefit】
50K~53K (DEO)

• Medical, Dental, and Vision
• 401k with a company match

Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

【Holidays】
Saturdays/Sundays/Holidays

【Qualifications】

• Must be able to speak / write in Japanese and English or a business professional level.
• High School Diploma or GED
• 3 to 5 years related experience in air and ocean Import or Export operations is required.
• Knowledge of import /export regulations, domestic transportation modes and providers is Required

Apply Now