• Farmington Hills, Michigan
• IT
• 50K-65K
• Full Time regular employee
•  9:00-18:00

Job Description

【Position】 
IT Associate

【Summary】
The IT Associate is responsible for providing technical support and assistance to end-users within the company. This role involves troubleshooting hardware and software issues, installing and configuring computer systems, and assisting with network administration tasks. The IT Associate will also provide training and support to users, ensure data security and backup, and maintain documentation of IT systems and procedures. They will work closely with the IT team and report to the IT Manager.

【Essential Duties】
• Provide technical support to end-users, both in person and remotely
• Troubleshoot hardware and software issues
• Install and configure computer systems and software
• Assist with network administration tasks
• Provide training and support to end-users
• Ensure data security and backup
• Maintain documentation of IT systems and procedures
• Collaborate with IT team members to resolve complex issues
• Stay up-to-date with emerging technologies and industry trends
• Perform other related duties as assigned

【Working Hours, Working style】
Monday through Friday from 8:00 to 17:00

【Working Location】
Farmington Hills, Michigan

【Salary, Benefit】
$50K - 65K

【Qualifications】
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-2 years of experience in IT support or a related role
• Strong knowledge of computer hardware, software, and networks
• Experience troubleshooting hardware and software issues
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Knowledge of network administration and security protocols
• Familiarity with Active Directory and Microsoft Office Suite
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Basic understanding of ITIL processes and principles is a plus
 

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