• Rancho Dominguez, California
• Transportation/ Logistics
• $25 - 28/hr
• Full Time regular employee
•  8 hours per day

Job Description

Position
E-Commerce / Administrative Assistant 

Summary
A Japanese logistics company is seeking a E-Commerce / Administrative Assistant. Fluency in both English and Japanese is required.

Essential Duties

• Utilize customer support tools to liaise with the EC Business Team and other departments in Japan to address e-commerce customer issues.
• Communicate with customers regarding shipping issues when they contact the Delivery Center.
• Investigate and resolve issues related to missing or incorrect items on the EC site, and report findings to the manufacturer.
• Prepare and ship replacement orders to customers:
  • Check inventory in EC-Soft
  • Contact brand managers in each division to confirm replacement availability
  • Pick and pack replacement items
  • Use the FedEx Ship Manager system to ship replacements and issue Call Tags and return labels.
• Report return shipments to the USA Team and the team in Japan.
• Adjust inventory records for samples, returns, and remaining stock.
• Coordinate with the system management teams in the USA and China to resolve shipping issues and complete shipping
• processes as requested by the USA Team and the team in Japan.
   

Working Hours, Working style
Monday - Friday; 8 hours a day

Woking Location
Rancho Dominguez, CA

Salary/Benefit
$25 - 28/hour DOE
Health insurance plan, 401K, PTO

Holidays
Saturdays, Sundays, and US Major Holidays

Qualifications

• ​​​​​​​Fluency in both English and Japanese (required).
• Minimum 1 year of working experience using Japanese 
• Proven experience in relevant positions, particularly in a logistics or e-commerce environment.
• Strong communication skills, with the ability to effectively liaise with teams in Japan and other international locations.
• Proficiency in using inventory management systems such as EC-Soft.
• Experience with shipping tools, especially FedEx Ship Manager, for processing and tracking shipments.
• Strong problem-solving skills to investigate and resolve issues related to orders and inventory.
• Attention to detail and organizational skills for handling multiple tasks such as checking inventory, packing, and shipping.
• Basic knowledge of logistics and supply chain management is a plus.

 

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