• Torrance, California
• Travel
• $55K~66K
• Full Time regular employee
•  9:00~18:00

Job Description

【Position】
 Senior Travel Operations Manager

【Summary】
In this role, you will oversee a team of employees, setting goals and objectives, planning and organizing work, monitoring performance and quality, resolving problems and issues, and providing feedback and coaching.

【Essential Duties】
• Team Leadership and Management
•Establish clear goals and objectives for the team in alignment with the company’s strategic direction
• Regularly monitor team performance and service quality to ensure standards are met or exceeded
•Conduct performance reviews and provide constructive feedback to team members
•Oversee day-to-day operations of the travel services section, ensuring compliance with company policies and industry regulations
•Ensure the delivery of high-quality customer service, addressing client needs and resolving any service-related issues promptly
•Monitor expenses and ensure cost-effective operations

*This is not an official job description. Duties and qualifications may be adjusted as needed.

【Working Hours】
9:00~18:00

【Working Location】
This is a remote position, but candidates residing in New York, Texas, or California are preferred.

【Salary, Benefit】
$55K~66K

【Holidays】
Saturday, Sunday, National Holidays
(Sametimes may have to work on some Saturdays and Sundays)

【Qualifications】
•3~5 years of work experience in the travel industry preferred.
•Proven management experience with a track record of leading and developing successful teams.
•Proficiency in both Japanese and English is required
 

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