• Torrance, California
• Accounting
• $62-68K
• Full Time regular employee
•  ​​​​​​​M-F 8:30-17:30

Job Description

Position
IT Help Desk Specialist
Summary
A Japanese CPA firm is hiring an IT Help Desk Specialist. ​​The IT Help Desk Specialist will be responsible for working with end users to resolve simple to complex technical issues in a geographically dispersed environment. The ideal candidate must have strong technical troubleshooting skills spanning areas including applications, operating systems, hardware, and networking/internet connectivity, among others, and will possess excellent communication skills. 
In addition to their day-to-day support activities, the selected candidate will assist the team in identifying areas of improvement when it comes to issue resolution processes, and documentation, among other areas to ensure the team continues to provide efficient, effective, and best-of-class support to all end users as our organization grows.
Finally, the job requires staying updated on industry trends and recommending improvements to enhance the overall efficiency and reliability of IT operations.
This department offers a high retention rate and a comfortable working environment. They prefer candidates who can adapt well to an environment where Japanese is used and Japanese/Asian culture is prevalent.
Essential Duties
​​​​​​-​ ​​Provide first-line technical support to internal users via phone, email, or in person
- PC/Laptop repair including cloning hard drives and hardware diagnosis
- Set up new computers in a domain environment
- Diagnose and resolve user software issues, printing, email, internet, wireless and local area network access problems
- Provide training and support to users on IT-related topics
- Willingness to work a flexible schedule as required by the task or project at hand
- Additional duties as required
Working Hours, Working style
M-F 8:30-17:30
​​​​​​​For the first year or so, the firm generally requires daily attendance at the office. After getting accustomed, there is flexibility to switch to coming to the office only when necessary.
Woking Location
​​​​​​​Torrance, CA, 90502​​​​​​​
Salary/Benefit
$62,000-68,000 (Annual evaluations are conducted, and promotions and salary increases are possible based on performance.)
-Medical, Dental, Vision Insurance
-STD, LTD Insurance
-401k
Holidays
​​​​​​​Saturday, Sunday, Holiday
Paid Time Off (16 days a year)
Qualifications
​​​​​​​- Bachelor’s degree in Computer Science, Information Technology, or 2-5 years of relevant work experience.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Strong analytical and problem-solving abilities.
- Ability to complete tasks in both a professional and timely manner with minimal supervision.
​-​​​​​​ Experience with:
   Required:
   - Windows Operating Systems
   - Microsoft Active Directory (AD)
   - Microsoft Office suite of products
   - Basic networking concepts, protocols, and equipment
  Preferred:
   - Microsoft Azure and 365
   - Microsoft Collaboration tools: SharePoint, Teams, OneNote, etc.
   - Exchange Online
   - Security: Azure Active Directory and Bitlocker

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