• Hillsboro, Oregon
• Machinery
• $60-70K
• Full Time regular employee
•  35 hrs per week

Job Description

【Position】
   Field Service Support Coordinator

【Summar】
   This position is responsible for coordinating and assisting with a variety of administration functions including Field Service Engineer support, shipping/receiving, purchasing, and sales and service support.

【Essential Duties】
  Inventory, Parts and Asset Management
　• Search and maintain inventory records to determine if parts and/or products on hand is in sufficient quantity.
　• Assure that the ordered parts and/or products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.
    • Coordinate appropriate methods needed to distribute parts and/or products in a cost-effective manner to and from the supplier.
    • Adapt and use internal and customer portal sites for purchase orders and reporting.
    • Create and submit quotations with service reports to customers.
    • Prepare requisitions, purchase orders and other forms as directed.
    • Communicate with the accounting team to assure the timely processing of inventory payables and other inventory accounting related matters.
    • Interface with the sales and service team to coordinate purchasing management.
    • Interface with the sales and service team to coordinate proper inventory management.
    • Confirm items, prices and freight costs of purchasing shipments to verify information against bills of lading, invoices, orders, or other records; forwards invoices to the accounting department.
    • Communicate in a professional manner with supplier(s) 
    • Organize information in a variety of formats (Excel charts, diagrams, email, etc.) in a timely manner.
    • Create and arrange periodical (i.e. annual) cost reduction negotiation with suppliers.
    • Coordinate and keep records for registering and disposing assets, inventory, parts.
    • Assist and perform other projects as assigned by management.
  Export/Import and Shipping/Receiving
    • Coordinate with the Company’s logistic teams, below tasks will be performed.
    • Collect import, export, shipping documentation, review, and processing.
    • With knowledge of export and import regulations, prepare shipping documents. (Export, Import and domestic shipment)
    • Daily tracking & follow up on all shipments. Arrange shipment on forwarding specified destinations.
    • Awareness of import & export regulations of documentation, packaging, and labeling requirements for each country, and prepare such.
    • Be involved with the physical shipment handling.
    • Create shipment. Able to pack products with secure cushions. Maintain all shipping materials, such as boxes, cushions, and shipping tapes, etc.
    • Investigate and resolve troubled shipment. Keep management, Sales, and HQ informed of any issues or problems.
    • Communicate with custom brokers on documentation. If necessary, research and prepare documents.
    • Communicate with the freight forwarders in managing shipment schedules.
    • Answer general inquiries from customers, vendors, or other colleagues and assist with their shipment.
    • Hazardous Goods knowledge preferred.

  Engineering Support and Administration
    • Assist Field Service Engineers for scheduling meetings, taking minutes, and reporting.
    • Support travel arrangements (domestic and international) including hotel, flights, rental car, etc.
    • Support engineers’ inquiries and refers matters to the appropriate party and follow up as necessary.
    • Provide general office support including mail distribution, answering telephones, filing, catering, ordering supplies, etc.
    • Ensure operations of office equipment by completing maintenance and calling of repairs
    • Organize and compile company records and documentation.
    • Implement administrative and office procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures.
    • Help to manage and renew contracts with corporate service agencies.
    • Identify administrative needs and develop appropriate solutions or recommendations.
    • Interpret and apply laws, rules, and regulations applicable to the organization.
    • Answer general inquiries from customers, venders, or other colleagues.
    • Handle sensitive information in a confidential manner.
    • Coordinate office activities.

【Working Hours, Working style】
   35 hrs per week​​ 
   5 days / week in office

【Working Location】
    Hillsboro, Oregon

【Salary, Benefit】
   $ 60~70K
   Medical, Dental, Vision, Life Insurance, 401K, Paid Vacation, Paid Sick/Family Leave, Sabbatical, Commuting Allowance, Tuition Reimbursement for Self-Improvement, Amazon&Internet Reimbursement

【Holidays】

【Qualifications】

1. Accounting major or inventory management experience preferred
2. Familiar with export/import, shipping/receiving, track shipments, and communicate with vendors for documentation
3. Create quotations, manage POs, contact suppliers
4. Support Field Service Engineers with scheduling meetings, meeting minutes, and reporting
5. Japanese/English bilingual preferred

 

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