• Houston, Texas
• General Trading
• 60K-75K
• Full Time regular employee
•  8:00 - 16:00

Job Description

【Position】
  Logistics Coordinator

【Summary】
  The Logistics Coordinator supports the PVC Department in achieving its business objectives and the profitability of the accounts and/or products assigned. Ensures that products sold by the department and related documentation flow to customers in a timely manner. The  scope of this position includes but is not limited to, functions such as processing orders, arranging shipments/deliveries for domestic transactions, imports and or exports, preparing/issuing shipping documents (data entry/inputs), tracking shipments, handling internal/external queries or complaints from counterparties, providing customer service, monitoring payment status, supporting payment collection, solving problems with customers and suppliers, and covering the desk of other Logistics Coordinators when they are    absent due to sick/medical leave, personal leave, vacation.
  The Logistics Coordinator works under general supervision and performs duties and tasks that are frequently considered to be routine and non-routine. Incumbent can resolve most questions and problems referring only the most complex issues to higher levels. Applies some advanced skills when performing responsibilities and is capable of adapting procedures, processes, and techniques to meet the more complex requirements of the assignment to help the department achieve sales and business objectives. It completes work accurately and on time. This position requires some level of analysis, judgment, and sensitivity to customer needs.

【Essential Duties】
  15% Compliance
  Follow company rules and procedures and comply with all government laws and regulations for domestic and international business transactions (e.g., HAZMAT, TSCA, PFAS, ISF, and or AES/EEI filing, anti-boycott law, among others). Work with PVC Department’s Managers and Controller, internal Legal or Compliance teams to ensure business is conducted in compliance, identify issues that arise or may arise from business transactions, and take the initiative to make corrections prior to consultation and approval by the Department Manager. Monitor hazardous material classifications and preparation of related documentation for shipping purposes.
   
   60% Customer Service and Sales Support
   Interact with customers and vendors to answer their questions and assist them with their needs before, during, and after all business transactions. Support and coordinate sales-related activities to help achieve annual quotas. Responsibilities include, but are not limited to:

• Proactive, accurate, and timely communication through email and/or phone calls to receive/request, register, and process orders and or inquiries.
• Organize and coordinate shipments (import/export/domestic) by a variety of shipping methods (sea, air, ground transportation)
• Provide order acknowledgments, confirmations, schedules, inquiries, etc.
• Obtain freight quotes to determine the most cost-effective and price-competitive shipping method.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggest additional and/or alternative logistics services to meet customers’ needs.
• Prepare shipping documents for import/export/domestic shipments with accuracy, and track deliveries solving problems that may arise during the process.
• Confirm orders based on approved credit lines and established guidelines.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Handle damaged goods inquiries and process insurance claims promptly
• Input various accounting entries such as Contract of Purchase (COP), Contract of Sales (COS), Invoice, Credit Note, Debit Note, warehouse invoices, disbursements, and adjustments, among others related to business transactions.
• Work with outside companies (forwarders, trucking companies, etc.) to secure satisfactory services to move cargo.
• Keep logs and records for all back-to-back transactions.
• Prepare forecast for vendors

   15% Collections and Payments

• Contact customers with overdue accounts and attempt to collect the overdue amount; monitor customer’s credit lines to ensure there is enough credit amount available to input deliveries; ensure on-time payment to vendors serving accounts.

   10% Guidance and Logistics Research

• May guide/train new or existing logistics coordinators with operational matters.
• Support and or cover other Logistics Coordinators’ desks when needed and as assigned by the Department Manager.
• Collect market information, and customer data as needed.
• Offer innovative solutions and changes; demonstrate a constant search for new ideas, methods, ways, and techniques to improve current processes and established ways (thinking outside the box).

【Working Hours, Working style】
  8AM-4PM, Hybrid 3 days in office, 2 remote after training period

【Salary, Benefit】
  60K-75K

【Qualifications】
   Key Qualifications:

• Solid knowledge on logistics (domestic, import, and exports), delivery terms, and Customer Service.
• Basic Accounting knowledge
• Proficiency in a variety of computer applications: SAP ERP/ECC operation experience or any other accounting system, Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
• Good communication skills
• Available to work overtime as needed by the company.

   Years of Experience:

• At least 2-4 years of relevant experience in Domestic, Import, and Export Logistics.
• International Logistics experience is a plus.

   Education:

• • Associate's or Bachelor’s Degree is a plus

   Languages:

• English [Required]
• Spanish [Preferred]

   Certifications:

• Hazmat Certification [Preferred]

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