• Torrance, California
• Transportation/ Logistics
• $60-70K
• Full Time regular employee
•  M-F 8:30am - 5:30pm or 5:00pm

Job Description

【Position】    
日系物流会社で Warehouse Customer Service Supervisorの募集です。

【Summary】
倉庫への指示、顧客とのやり取り、書類や請求書の作成、データインプットなどを行っていただきます。
日英バイリンガルで物流業界でのカスタマーサービス経験をお持ちの方を探しております。実務でお力を発揮していただくことと合わせて、Managerのサポートを行っていただくことが期待されています。
残業も少なく穏やかな雰囲気なので、長く勤められる方が多くとても働きやすい環境です。

【Essential Duties 】
- Handles various phone calls and e-mails from customers and subcontractors.
- Handles and resolves various complaints and claims from customers.
- Coordinates inquiries and orders from customers with the Warehousing Operation Department.
- Provides quotations to the customer and rates to other branches.
- Tracks shipments and informs customers of shipment status.
- Handles daily shipment arrangement such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation,　sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
- Updates shipment status, provides quotes, and prepares necessary information and documents of import shipment.
- Issues invoices to customers according to mutually agreed quotations.
- Maintains clients steady billing cycle; monitoring all shipment invoices status, informing outstanding invoices with backup documents when needed to customer.
- Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.

- Supervises the activities of subordinate employees.
- Supports subordinate employees when necessary.
- Assumes Managerial role when the Manager is unavailable.
- Seeks constant improvement, more efficient and less expensive ways and means in work processes.
- Maintains high ethical standards in the work place.
- Reports all irregular issues and problems to the Manager for solution.
- Maintains good communication with supervisors, coworkers and outside contacts.
- Complies with all company policies and procedures.
- Responsible for maintaining a clean and safe working area and organizing data and documents.
- Performs special projects and other miscellaneous duties as assigned by the Manager.

【Working Hours, Working style】
M-F 8:30am - 5:30pm
ランチを30分にして5:00pm終了も可能

【Working Location】
Torrance, CA 90502

【Salary, Benefit】
$60-70K
Medical, Dental, Vision Insurance, Life Insurance for employee and their dependents
401k with company match
Bonus (業績による)

【Holidays】
Saturday, Sunday
Paid Holiday (11 days), Paid Vacation, Sick Leave (Vacation買い取りあり)
Birthday Holiday

【Qualifications】
・日英バイリンガル
・ 物流業界でのカスタマーサービス経験
 

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