• New York, New York
• IT
• $50-90K
• Full Time regular employee
•  9:00 - 17:00

Job Description

【Position】
Technical Support

【Essential Duties】
• Configure internal-office server, PC, network, telephony hardware, and software for customers.
• Perform on-site installation of server, PC, network, telephony hardware, and software for
customers.
• Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and
software for customers.
• Provide support for server, PC, network, telephony hardware, and software administration to
customers.
• Perform installation and troubleshooting at site. (Required business trip.)
• Compose and issue work records and project records of installation and configuration for each
customer.
• Report and archive actual solution and countermeasure of troubleshooting for future reference.
• Report the status of each project and troubleshooting progress to your team/project leader.
• Perform product research and market trend analysis as requested by your team leader.
• Draft proposal and/or quotation for customers as requested by your team leader.
• Control projects, vendors and sub-contractors for delivery and completion of projects on time.

【Working Hours, Working style】
9:00-17:00

【Working Location】
Manhattan, NY

【Salary, Benefit】
$50-90K

【Holidays】
Saturday, Sunday, Holiday

【Qualifications】
Maintain the following latest standards of technologies to provide appropriate IT-solutions which
meets the customer’s requirement.
• Microsoft, Citirx, VMware and other major software vendor's product.
• Cisco, Fortinet, Palo Alto and other major network vendor's devices.
• Unix/Linux, Windows server operation and maintenance.
• Security software and solutions for servers and PCs.
• Local and Wide Area Network technologies.
• Virtualization and storage technologies.

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