• Schaumburg, Illinois
• Insurance
• $23-27/hr
• Full Time regular employee
•  M-F 9:00am - 6:00pm

Job Description

Position
Customer Service Representative (P&C)

Summary
An insurance brokerage and consulting firm is seeking a Customer Service Representative who is proactive, caring and interested in Japanese cultures. Japanese language skills required. There is no requirement for prior insurance industry experience.
日系保険会社にて、日英バイリンガルのカスタマーサービスを募集。積極性があり、親身な顧客対応ができる方であれば未経験者も大歓迎！丁寧なトレーニングでいちから育てていく環境があります。将来的には、コンサルタントとしてのキャリアアップが可能です。

Essential Duties 
- Acts as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues.
- Assist with commission tracking and invoicing.
- Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager
- Communicates with Account Management Team, employees, and insurance carriers to resolve benefit issues.
- Processes client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems.
- Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes.
- Answers employee benefits and insurance coverage questions.
- Inputs and maintains record of all activities in Benefit Point.
- Assist in conducting client open enrollment meetings as requested.
-Participate in seminars and educational classes for development of skills and knowledge.
- Provides high quality of work with professional demeanor and technical accuracy.
- Performs miscellaneous duties and projects as assigned.

Working Hours
M-F 9:00-18:00

Working Location
Schaumburg, IL
Hybrid work style

Salary, Benefit
$23-27/hr
$1 wage increase after obtaining a license
- Medical, dental and vision insurance
- Life insurance
- 401K

Holidays
PTO
Paid Holidays
Weekends

Qualifications
- High school diploma or general education degree (GED)
- Minimum two-years related experience and/or training preferred.
- Proficient with MS Office Suite.
- Strong mathematical and analytical skills.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Ability to exercise independent judgment.
- Ability to work independently and make accurate decisions and demonstrate good judgement.
- Must obtain and maintain active Property & Casualty Insurance Agent License within one year.
- Maintain positive working relationships and clear communication with co-workers, vendors and insurance carriers.

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