• Farmington Hills, Michigan
• Automotive
• USD 40,000 - 45,000
• Full Time regular employee
•  9:00am - 6:00pm
•  Visa Support: Yes

Job Description

 

Position

Bilingual Japanese Admin Operator

Essential Duties

1.    Respond promptly to customer inquiries 2.    Create the ticket for customer’s inquiry via the phone and email 3.    Provide technical assistance and support for incoming queries and issues related to GDE (Global Data Exchange) between OEM and suppliers. 4.    Maintains (add/delete/update) customer account by updating information. 5.    Organize workflow to meet customer timeframes 6.    Direct requests and unresolved issues to the designated resource 7.    Follow up on customer interactions 8.    Record details of inquiries, comments and complaints 9.    Record details of actions taken 10.   Prepare and distribute customer activity reports 11.   Maintain customer databases 12.   Communicate and coordinate with internal departments 13.    Provide feedback on the efficiency of the customer service process 14.    Translate system and application document in both English and Japanese.

Working Location

Farmington Hills, MI

Working Hour

Two shifts: 8:00am - 5:00pm or 11:00am – 8:00pm (Monday – Friday).  Some amount of flex time or overtime will be required to meet business needs. Scheduled weekend work will also be required from time-to-time to meet business needs.

Salary

40 - 55K

Qualification

•    General computer/MS office capability •    Microsoft Outlook/E-mail capability •    Good communication skills – phone/e-mail/verbal •    Good organization and multi-tasking skills •    Able to work in office environment     •    College degree in business or administration preferred •    Good problem solving skills •    Bilingual with Japanese-English - Japanese language ability is required

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