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? Serve as direct support of the Salesperson (s) responsible for the accounts in which the Sales Support Representative is assigned.? Receive order information from established customers by phone, fax, e-mail or EDI. Refer calls from prospective customers to a salesperson.? As necessary, obtain credit information from the prospective customer and forward the application to the accounts receivable supervisor.? Inform customers of order information, such as unit prices, credit terms, shipping dates, anticipated delays, or any other status update pertinent to the account. ? Ensure accuracy all information received from a customer. ? Confer with production, sales, warehouse (shipping operations), or common carrier personnel to expedite or trace shipments. ? Receive and respond to customer complaints in a timely manner. Immediately, communicate with the designated salesperson of the complaint and all other discrepancies related to the account.? Manage all administrative aspects of the assigned accounts. These responsibilities include, billing, order entry, verifying and invoicing the orders. As well as, filing invoices and corresponding documents. ? If assigned, act as designated “invoice receivables” coordinator. This task entails: processing invoices received from the sister-locations (Japan, Taiwan, etc.), re-formatting these invoices, and correlating supporting documentation for each invoice as appropriate.? Perform all other duties as assigned by Sales Operations Supervisor, Branch and/or Sales Manager.
Two (2) year degree (preferred) not required. Must have a High School diploma or GED equivalent. Must possess good written and verbal communication skills. Must possess good problem-solving skills. Must be able to work in a team-setting or independent of others. Must be proficient in the use of Microsoft applications (word, excel, power-point, Outlook). Must be detail-oriented and possess excellent active-listening and critical-thinking abilities. Bi-lingual capability is a plus; but not a prerequisite.