• Cincinnati, OH
• Manufacturing -- Metal Products
•  8：00-17：00

Job Description

? Serve as direct support of the Salesperson (s) responsible for the accounts in which the Sales Support Representative is assigned.
? Receive order information from established customers by phone, fax, e-mail or EDI. Refer calls from prospective customers to a salesperson.
? As necessary, obtain credit information from the prospective customer and forward the application to the accounts receivable supervisor.
? Inform customers of order information, such as unit prices, credit terms, shipping dates, anticipated delays, or any other status update pertinent to the account.
? Ensure accuracy all information received from a customer.
? Confer with production, sales, warehouse (shipping operations), or common carrier personnel to expedite or trace shipments.
? Receive and respond to customer complaints in a timely manner. Immediately, communicate with the designated salesperson of the complaint and all other discrepancies related to the account.
? Manage all administrative aspects of the assigned accounts. These responsibilities include, billing, order entry, verifying and invoicing the orders. As well as, filing invoices and corresponding documents.
? If assigned, act as designated “invoice receivables” coordinator. This task entails: processing invoices received from the sister-locations (Japan, Taiwan, etc.), re-formatting these invoices, and correlating supporting documentation for each invoice as appropriate.
? Perform all other duties as assigned by Sales Operations Supervisor, Branch and/or Sales Manager.

Requirements

Two (2) year degree (preferred) not required. Must have a High School diploma or GED equivalent. Must possess good written and verbal communication skills. Must possess good problem-solving skills. Must be able to work in a team-setting or independent of others. Must be proficient in the use of Microsoft applications (word, excel, power-point, Outlook). Must be detail-oriented and possess excellent active-listening and critical-thinking abilities. Bi-lingual capability is a plus; but not a prerequisite.

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