• Plano, TX (Hybrid)
• Manufacturing -- Automotive
• $20-23/hr
• Full Time regular employee
•  8:00am - 5:00pm
•  Visa Support: Yes

Job Description

・Provide the proposal of job efficiency and business expansion
・Interface with customer to clarify requirements and problem
・Staging / testing of customer’s application updates and bug-fixes.
・Troubleshoot / diagnose the application issues.
・Work with end users and other support departments to define, reproduce and 　　　　countermeasure issues.
・Ability to create / maintain standardized processes.
・Support emergency application changes or business requests.
・Create detailed / clear documentation & problem reports.
・Daily time management and accurate time reporting.
・Provide off-hours support as needed, both onsite & remotely.

Requirements

・ Good time management skills
・Good communication skills which will facilitate working with people at remote locations
・Ability to work on multiple tasks throughout the day
・Flexibility to adjust to changing needs
・Ability to work together with a small team
・Ability to understand and decipher customer needs
・Basic computer knowledge (understanding the technical word)
・Knowledge of ITIL is a plus.
・ Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
・Knowledge of the Help Desk Ticket System is a plus.

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