• Rancho Dominguez, CA
• Services -- Transportation/ Logistics
• $25/hr (DOE, Non-Exempt)
• Full Time regular employee
•  8 hours per day

Job Description

- Support leading EC- business at Office and Warehouse.
- Access customer support tools to communicate the EC business Team, and other team in Japan to take E-commerce customer problems.
- Communicate customers for shipping issues when they call the Delivery Center.
- Investigate the cause of missing or wrong items at EC site and report manufacturer.
- Prepare replacement shipments and ship them to customers: check the inventory in EC-Soft, contact brand managers of each division to check the availability of replacements, pick and pack replacements, and access FedEx Ship Manager system to ship them to the customers, to issue Call Tag and return labels.
- Report return shipments to USA TEAM and team in Japan.
- Adjust the inventory of sample, return, and remain.
- Coordinate with the system management company in USA and China to solve shipping issues and to complete shipping process requested by USA TEAM and team in Japan.

Skills

- Experience in customer service will be appreciated
- Computer-savvy with a working knowledge of logistics software is plus
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills
- BSc/BA in business administration, supply chain management or relevant field is appreciated

Benefits

Health Insurance, 401k, PTO

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