• Shelbyville, TN
• IT -- System Integration
• 45K -60K
• Full Time regular employee
•  8:00-17:00
•  Urgent Opening

Job Description

Communication with the customer’s IT department to respond to their requests and inquiries regarding the ERP system. Operate and maintain the system according to the research at the event of system failure.
Essential Job Functions;
Operate IFS ERP system and maintenance
-Respond to customers' requests and inquiries as a primary contact.
-Support customers system operation onsite and/or remotely
-Execute system management including, but not limited to User account management, monitoring according to customer’s requests
-Create research materials and user manuals
-Communicate with consultants and/or engineers in the headquarter in Japan for failure analysis, complicated inquires.
-Collaborate with team members in Japan and/or China who can support remotely
-Report to the person in charge of the customer and supervisor

Skills

Associates Degree or equivalent work experience within the IT. field. Experience with manufacturing industry preferred. Help desk in an Enterprise environment, and experience with ERP system is highly appreciated. Ability to work independently and in an international team environment. Customer-oriented attitude

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