• Brooklyn?, NY
• Manufacturing -- Other-Manufacturing (Home Products)
• $40-45K
• Full Time regular employee
•  9:00-6:00
•  Urgent Opening

Job Description

・ Teamwork Oriented
・ Becomes familiar with product information understanding features and benefits of our product
・ Processes orders, places shipment requests for the storage, contacts clients about shipments
・ Contacts customers to answer basic procedural questions or to promote their level of satisfaction with the company
・ Follows up with customer concerns and claims, assists in trouble shooting
・ Collaborates with the sales staff to monitor active purchase orders and make sure that orders are completed on time
・ Creates invoices, sends it to the client in a timely manner
・ Makes deposits with checks in our bank account, reviews and follows up AR, and collects them by checks or credit card
・ Completes deposit processing, controls overdue payments and reports them to sales staff
・ Checks and controls payment schedule and methods, terms and conditions of sales and shipment plan of each customers
・ Manages paperwork involved with ordering, shipment, payment, etc.
・ Resolves issues relating to payment and customer complaints in coordination with the other departments
・ Inputs necessary information into the internal corporate system in a timely manner
・ Assists with marketing tasks such as ordering samples, sending pictures, etc.
・ Sets-up and Attends to the trade show
・ Checks inventory and informs the customer of the stock availability. In addition, he/she will be in charge of creating inventory files and contacting customers.

Requirements

Education/Experience
・ An associate's degree or its equivalent
・ A minimum of １-2 years of sales support experience
Communication Skills
・ Ability to communicate effectively with customers, colleagues, and management
Other Skills
・ Strong knowledge of MS Office suite
・ Ability to prioritize and meet deadlines in a fast-paced corporate environment
・ Ability to work well with all levels of management, build partnerships with the teams
・ Ability to anticipate and solve problems, make quick decisions, and overcome hardships

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